Staff talking with a new student at event

Student support

Whoever you are and wherever you come from, there is a wide range of support available to you.

About our student support

We are committed to providing the best possible support for you as you journey through your studies with us. Whether you’re feeling stressed about your workload, need help with your study skills, or are just in need of a chat, there is lots of support available to you. No problem is too big, and no worry is too small for our Student Support team, so please do not hesitate to contact us.

A variety of support can be put in place for you including wellbeing support sessions, short-term counselling, and study skills support sessions.  

Support for disabled students 

We welcome learners of all backgrounds and abilities and are committed to providing students with disabilities or medical conditions equal opportunities and access in their chosen course of study.  

We are committed to developing an inclusive learning and teaching environment for all students and will seek to make reasonable adjustments where possible in order to enable students to reach their full potential whilst studying with us.   

Listed below are contact details for those providing support depending on your level of study. 

Master’s degrees (MSt) and apprenticeships 

Your support is provided by the Accessibility & Disability Resource Centre (ADRC). Please complete their online Student Information Form as soon as possible. Further information can be found here

Undergraduate, postgraduate and modular (CPPD/credit) students 

Your support is provided by the Non-Matriculated Student Service within the Accessibility and Disability Resource Centre (ADRC). You can view their website for further information.

Please complete their online Student Information Form as soon as possible.  

Online short courses, weekend courses, and International Summer Programme

Your support is provided by the Student Support team who can be contacted via the contact us form and selecting the ‘Student Support’ option. If you have a disability or medical condition including a mental health condition, we invite you to complete our online Student Additional Requirement Form.  

If your circumstances change during the course, please let the relevant team above know, as soon as you can, as it is possible to disclose a disability at any time during your course. 

Disabled Student Allowance (DSA) 

If you are a UK student on an eligible course and you have a disability, mental health condition, or long-term illness, you may be able to apply for Disabled Student's Allowance (DSA).  

Further information on eligibility and the types of support can be found here: Disabled Students' Allowances (DSAs) guide  

If you are eligible and would like to apply for a DSA, we would advise for you to do this as early as possible as processing can take up to 16 weeks to receive support. Please contact us

Access to Madingley Hall for students with mobility impairments  

Some of our courses are taught at Madingley Hall, a 16th-century country house set in its own grounds about four miles west of Cambridge. As a very old house and Grade 1 Listed Building, it has some of the inconveniences of ancient buildings, but adaptations have been made to make the Hall as welcoming as possible to students with mobility impairments.  

If you do have any accessibility requirements, please be in contact us at the Student Support team prior to your teaching.  

Parking for students with mobility impairments  

Spaces beside the front door at the front of the Hall are reserved for students with mobility impairments where there is level wheelchair access into the entrance hall and Reception. If these are not available, you are advised to take the nearest space to the front door.  

Remote video URL

Your support team

at Professional and Continuing Education